Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we cannot accept physical returns; however, if your order is damaged or incorrect, we are committed to making it right.
1
Contact Support
Email our team within 24 hours of delivery with your order number and details regarding the issue.
2
Submit Proof
Please attach clear photos of the packaging and the cookies so we can assess the quality concern or shipping damage.
3
Review Process
Our bakery team will review your request within 1-2 business days to determine the eligibility for a refund or replacement.
4
Resolution
Once approved, we will either ship a fresh batch of cookies immediately or issue a full credit to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing